Delivery & Order Information
Due to the current COVID-19 pandemic orders may be delayed due to a higher demand for online orders.
We aim to process all orders and dispatch them as soon as possible. If you require further information or have any queries please contact us at firstname.lastname@example.org
Thank you for your valued custom at this challenging time, we hope to resume normal business shortly.
How much is delivery?
We offer FREE Delivery on all orders over €50, orders under this amount are charged at €5.95.
When can I expect my delivery?
Orders are dispatched within 4-6 working days when all items on your order are in stock.
If you place an order and we are waiting for an item to come back in stock, your order may be delayed. If this happens we will get in touch to notify you as soon as possible. In the unlikely event that we are not able to complete your order for whatever reason, we will notify you as soon as possible to issue a refund or an alternative option. Once we have all the items in your order it will be packed and dispatched from our store. You will then receive an email from email@example.com to update you on the status of your order.
How will I receive my order?
We send all orders via an external courier and aim to have your order delivered to you within 2 – 3 days of dispatch. We cannot guarantee this time frame if there are courier delays beyond our control. If you require any further information on this, please don’t hesitate to contact us at firstname.lastname@example.org
Can I speak with someone about my order?
Yes, we are here to help. If you have any questions regarding your order you can email us at email@example.com or call us on (01) 2877504.
Do you ship outside of Ireland?
At the moment we don’t ship outside of Ireland.
How do I use my Greystones Business Bureau gift voucher?
At the check out enter your gift voucher code, provided when purchased to redeem your voucher.
The product I received looks different from what I ordered on the website, why is this?
We aim to keep all product images and descriptions on our website as accurate as possible, however, due to updates on packaging and design, some items may vary slightly on delivery. If you are not happy with what you have received, please contact us at firstname.lastname@example.org
Do you offer click and collect?
Yes we offer a click and collect service. Once your items are added to your basket and you proceed to the checkout you’ll have the option to choose click and collect instead of delivery.